IVR Services
IVR Services
Never Miss a Business Call From your Customer with our Best IVR Services.
Interactive Voice Response i.e. IVR Services or Customer Self Service is an automated way to let your caller Interact with your Business. This may be from customers who call for services, or customers who interested to buy your products. After connecting with the customer, IVR Services provides a menu that has several options that help resolve various issues. In any case, if the customer fails to detect their desired option, then IVR gives the option of connecting with system support agents. Customer Support Service that is efficient, prompt and going beyond expectations will ensure a satisfied, happy and loyal client base, and will attract positive referrals. Pauline BPO , a leading Customer support Center Outsourcing Services provider with more than 6 years of experience empowers your business Customer Relationship Management efforts through its efficient Customer Support Services tailored for your every need.
50 k
Customers
5 Years
Experience
70 k
Project Done
Benefits of IVR Solution
Guide your customers to the right agent, through multi-level category menus assisting them to resolve their queries faster.
Generate More Leads
Keep up with the Customer’s Requirements Ensuring More Leads & Customer Loyalty through a Rapid iteration Process.
Enhance Brand Image
Enable your callers to talk to experts as per the options selected from the offered menu of multi-level IVR.
Manage Large Call Volumes
Handle large call volume by connecting to multiple customers automatically at a single time via advanced multi-level IVR.
Offer Personalized Experience
Personalize customer interactions through welcome greetings such as their names, while predicting their needs based on past interaction history.
Easy to Set-up & Activate
With a smart plug-n-play solutions integrate your existing CRM software for easy access.
Be Omnipresent
Forward all customer calls to agents mobile numbers, as well as landlines to manage business calls from anywhere.
Features of IVR Solution
Multi-lingual Support
Offer multilingual support to customers with customized English, Hindi and regional custom messages.
24x7 Customer Support
Offer 24x7 Uninterrupted Support to your Customers via Chat, Email & Voice Call for instant query Resolution.
Call Routing
This enables the available agents to answer the customer calls as the call routes to the free agents to reduce customer wait time.
Customizable Menu
Customize the call flow with a menu categorized along with several sub-menu options.
Concurrent Calls
Respond to an unlimited number of concurrent inbound calls at a time to reduce customer wait time.
Call Recording
Record every call in real-time to listen to them later and maintain quality standards & flow.
Trusted by over 2000+ Organizations Across 45+ Countries
Today we are trusted by over 2000+ businesses across 45+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 400+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.
Get a *FREE QUOTE* Today
How It Work
Check Out Our Work Process!
Choose a Service
Choose a Desired Service or a Product from our Wide Catalog.
Request a Meeting
We'll assign a Account Manager, he/she'll assist you.
Receive Custom Plan
We'll Quote you a Best Plan, according to your needs.
Let’s Make it Happen
Volla ! All Done Get Ready to Travel to Success.
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Albie Jackson
I am happy with the Services & Project that Pauline BPO have offered me. I will definitely recommend to Pauline BPO if anybody looking for any BPO Services.
Elsa
Best Data Entry Outsourcing Company Ever. Managers and Technical Team Members are Very Cooperative. No payment issues at all. They will Pay you on Time and Provide Best in class Support.
Braylin Rose
They gave me a reason to appreciate. Their Customer Support Services are really a good and they have progfessional Agents. I have a very amazing experience working with Pauline BPO Servives.