Interactive Voice Response i.e. IVR Services or Customer Self Service is an automated way to let your caller Interact with your Business. This may be from customers who call for services, or customers who interested to buy your products. After connecting with the customer, IVR Services provides a menu that has several options that help resolve various issues. In any case, if the customer fails to detect their desired option, then IVR gives the option of connecting with system support agents. Customer Support Service that is efficient, prompt and going beyond expectations will ensure a satisfied, happy and loyal client base, and will attract positive referrals. Pauline BPO , a leading Customer support Center Outsourcing Services provider with more than 6 years of experience empowers your business Customer Relationship Management efforts through its efficient Customer Support Services tailored for your every need.
Guide your customers to the right agent, through multi-level category menus assisting them to resolve their queries faster.
Keep up with the Customer’s Requirements Ensuring More Leads & Customer Loyalty through a Rapid iteration Process.
Enable your callers to talk to experts as per the options selected from the offered menu of multi-level IVR.
Handle large call volume by connecting to multiple customers automatically at a single time via advanced multi-level IVR.
Personalize customer interactions through welcome greetings such as their names, while predicting their needs based on past interaction history.
With a smart plug-n-play solutions integrate your existing CRM software for easy access.
Forward all customer calls to agents mobile numbers, as well as landlines to manage business calls from anywhere.
Offer multilingual support to customers with customized English, Hindi and regional custom messages.
Offer 24x7 Uninterrupted Support to your Customers via Chat, Email & Voice Call for instant query Resolution.
This enables the available agents to answer the customer calls as the call routes to the free agents to reduce customer wait time.
Customize the call flow with a menu categorized along with several sub-menu options.
Respond to an unlimited number of concurrent inbound calls at a time to reduce customer wait time.
Record every call in real-time to listen to them later and maintain quality standards & flow.
Today we are trusted by over 2000+ businesses across 45+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 400+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.
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I am happy with the Services & Project that Pauline BPO have offered me. I will definitely recommend to Pauline BPO if anybody looking for any BPO Services.
Best Data Entry Outsourcing Company Ever. Managers and Technical Team Members are Very Cooperative. No payment issues at all. They will Pay you on Time and Provide Best in class Support.
They gave me a reason to appreciate. Their Customer Support Services are really a good and they have progfessional Agents. I have a very amazing experience working with Pauline BPO Servives.