Pauline BPO Solutions Customer Satisfaction Survey Services

Pauline BPO specializes in creating Customer Satisfaction Surveys that includes Survey Design, Setup, Data Collection, Scanning, Reporting & Analysis. If you want an Experienced partner in helping your business grow, we are happy to help you. Our customer satisfaction survey process includes:

1. Survey Setup

   Our initial efforts go into understanding your business process and goals and then structure the survey to meet those goals.

2. Survey Design

   Survey Design involves taking Elements from the Survey Plan & Designing Questionaires & other Feedback Collection mechanisms to garner the maximum number of feedback from your customers.

3. Information Collection

   We can use any or all of these survey collection methods: Online customer satisfaction surveys, telephone surveys or email surveys. Based on the nature of your assignment we can choose what method to use for distributing the survey questions.

4. Survey Scanning & Data Entry

   With our expertise in Optical Character recognition (OCR) and Intelligent Character Recognition (ICR), we are able to quickly convert data captured in various formats. Since we also provide OCR and ICR services and through access to the right tools, the time taken to capture and convert data is reduced.

5. Survey Analysis & Reporting

   Statistical tests such as ANOVA and Correlation analysis are conducted on the data and based on the nature of your project. In other instances we use data mining methods to extract information from a database. The results are then presented in graphical charts and as tabular data for you to better understand it.