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Customer Satisfaction Survey

Customer Satisfaction Survey
Customer Satisfaction Survey

We Offer Best Customer Satisfaction Survey Services

Our Customer Satisfaction Surveys help you improve your lower rows. It enables you to measure how your Products and Services can be offered, which are capable of Meeting or reducing the Expectations of your Customers. Note what your Customer really wants and improves your product or service. Every business wants to Increase Customer Satisfaction. By gathering feedback from end users about their Products and Services, companies can identify and correct problems before putting a negative impact. Customer Satisfaction Surveys also provide invaluable information about New Market Opportunities and can help your business to grow. In essence, they work as a powerful mechanism to help businesses understand what works or does not work for their customers.

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5 Years


70 k

Project Done

Pauline BPO Solutions Customer Satisfaction Survey Services

Pauline BPO specializes in creating Customer Satisfaction Surveys that includes Survey Design, Setup, Data Collection, Scanning, Reporting & Analysis. If you want an Experienced partner in helping your business grow, we are happy to help you. Our customer satisfaction survey process includes:

  1. Survey Setup

    Our initial efforts go into understanding your business process and goals and then structure the survey to meet those goals.

  2. Survey Design

    Survey Design involves taking Elements from the Survey Plan & Designing Questionaires & other Feedback Collection mechanisms to garner the maximum number of feedback from your customers.

  3. Information Collection

    We can use any or all of these survey collection methods: Online customer satisfaction surveys, telephone surveys or email surveys. Based on the nature of your assignment we can choose what method to use for distributing the survey questions.

  4. Survey Scanning & Data Entry

    With our expertise in Optical Character recognition (OCR) and Intelligent Character Recognition (ICR), we are able to quickly convert data captured in various formats. Since we also provide OCR and ICR services and through access to the right tools, the time taken to capture and convert data is reduced.

  5. Survey Analysis & Reporting

    Statistical tests such as ANOVA and Correlation analysis are conducted on the data and based on the nature of your project. In other instances we use data mining methods to extract information from a database. The results are then presented in graphical charts and as tabular data for you to better understand it.

Call Center Softwares that We Use

Call Center Software Hubspot
Call Center Software Hubspot
Call Center Software Hubspot
Call Center Software Hubspot
Call Center Software Hubspot
Call Center Software Hubspot

What can be measured in Online Customer Satisfaction Survey?

The flexibility with Online Customer Satisfaction Surveys is that they can be used to collect feedback on any aspect of your business. Typically Customer Surveys can be conducted to gather these data from customers:

  • Are Customers happy with your Product or service?
  • Are they facing any problems with the product / service and how can you address them?
  • Finding how your product/service is doing in the market – gathering sales numbers
  • Is there a new market opportunity that can be addressed by the business?
  • How can customer service at your company improve to serve your patrons better?
  • How is your customer or user response to your website – navigation, content etc.?
  • How has the customer's business benefited by using your product or service?
  • Employee satisfaction surveys measure satisfaction levels of your internal customers – your employees

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Staffs Worldwide

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Projects Done


Satisfied clients


Years in the industry
Albie Jackson
I am happy with the Services & Project that Pauline BPO have offered me. I will definitely recommend to Pauline BPO if anybody looking for any BPO Services.
Best Data Entry Outsourcing Company Ever. Managers and Technical Team Members are Very Cooperative. No payment issues at all. They will Pay you on Time and Provide Best in class Support.
Braylin Rose
They gave me a reason to appreciate. Their Customer Support Services are really a good and they have progfessional Agents. I have a very amazing experience working with Pauline BPO Servives.