Our Customer Satisfaction Surveys help you improve your lower rows. It enables you to measure how your Products and Services can be offered, which are capable of Meeting or reducing the Expectations of your Customers. Note what your Customer really wants and improves your product or service. Every business wants to Increase Customer Satisfaction. By gathering feedback from end users about their Products and Services, companies can identify and correct problems before putting a negative impact. Customer Satisfaction Surveys also provide invaluable information about New Market Opportunities and can help your business to grow. In essence, they work as a powerful mechanism to help businesses understand what works or does not work for their customers.
Pauline BPO specializes in creating Customer Satisfaction Surveys that includes Survey Design, Setup, Data Collection, Scanning, Reporting & Analysis. If you want an Experienced partner in helping your business grow, we are happy to help you. Our customer satisfaction survey process includes:
Our initial efforts go into understanding your business process and goals and then structure the survey to meet those goals.
Survey Design involves taking Elements from the Survey Plan & Designing Questionaires & other Feedback Collection mechanisms to garner the maximum number of feedback from your customers.
We can use any or all of these survey collection methods: Online customer satisfaction surveys, telephone surveys or email surveys. Based on the nature of your assignment we can choose what method to use for distributing the survey questions.
With our expertise in Optical Character recognition (OCR) and Intelligent Character Recognition (ICR), we are able to quickly convert data captured in various formats. Since we also provide OCR and ICR services and through access to the right tools, the time taken to capture and convert data is reduced.
Statistical tests such as ANOVA and Correlation analysis are conducted on the data and based on the nature of your project. In other instances we use data mining methods to extract information from a database. The results are then presented in graphical charts and as tabular data for you to better understand it.
The flexibility with Online Customer Satisfaction Surveys is that they can be used to collect feedback on any aspect of your business. Typically Customer Surveys can be conducted to gather these data from customers:
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